At Dansteel, we take pride in delivering high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help with a straightforward return process.

Returns Eligibility

• You may return most new, unused items within 14 days of delivery for a full refund or exchange.

• Items must be returned in their original condition, with all packaging, tags, accessories, and documentation included.

• Products that show signs of use, damage, or modification may not be eligible for return.

Non-Returnable Items

The following items are not eligible for return:

• Custom-cut or made-to-order steel products

• Clearance or final sale items

• Products damaged due to improper use or handling

How to Initiate a Return

1. Email our support team at [email protected] or call (xxx) xxx-xxxx to request a return.

2. Provide your order number, the item(s) you wish to return, and the reason for return.

3. Once approved, you will receive instructions and a return shipping address.

Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

• We recommend using a trackable shipping method to ensure your return reaches us safely.

Refunds

• Once your return is received and inspected, we will notify you via email.

• Approved refunds will be processed within 5–7 business days to the original payment method.

• Shipping fees (if applicable) are non-refundable.

Exchanges

If you received a defective or incorrect item, we will ship a replacement at no additional cost. Please contact us within 7 days of receiving your order.

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Need Help?

For questions or assistance with your return, please contact our support team:

📧 [email protected]
📞 (xxx) xxx-xxxx

Thank you for shopping with Dansteel—we appreciate your business!